Update and Comments – 2022 January No 1 – A new Year with New Dreams and Hopes!

Is it only optimism that allows us to go forward into a new year with plans and hopes, regardless of how bad and challenging the past year turned out?  Amazing how every year on 1 January we are able to face another 365 days of the unknown without dragging last year’s baggage along with us – well, that’s what we try to do, isn’t it? Unfortunately, it is often not easy to forget the failings and disappointments of the previous year, but all we can do is put our best foot forward and get on with life.

The past two years have been very difficult for people all over the globe due to the chaos caused by the Covid 19 pandemic. Strangely enough there have been businesses which have flourished whilst others have failed dismally, due to trading restrictions, lockdowns, curfews, and many other negative factors being played out during this time. With people spending more time at home due to countries’ attempts to control the spread of the virus, garden centres and companies associated with home maintenance as well as hardware stores have been known to have had record sales. Sadly, restaurants, entertainment venues as well as tourism have borne the brunt of much of the financial losses sustained, by all accounts. Truly a case of “one man’s loss is another man’s gain”.

Anyway, my wish for anyone being kind enough to read this update and comment at the beginning of this new year, is that you will find 2022 less challenging than the past two years may have been for you and your family. There will always be an abundance of fake news, words of doom, and worries far greater than we can possibly handle, but let’s just soldier on and try to do our best, despite all the negatives with which we are bound to be bombarded.

Good health and the ability to get up in the morning and face whatever lies ahead is my wish for you all. May we get to the end of December this year knowing that we have survived, despite life’s constant curved balls being thrown our way! A Very Happy New Year to you all!

Bye for now and see you on the Magic Roundabout!

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Update and Comments – 2021 November No 1

What is there to say when one has completely lost track of time and only now comes to the realisation that months have flown by since my last post on this Blog! At least I can say that, although I seem to have lost track of time, I haven’t quite lost the plot …..entirely. That, though, is a moot point and open to discussion!

Here we are once again with the prospect of weeks of crazy, frantic over-spending just because we have Christmas, and all the extra purchases which that usually entails, in about four weeks’ time. Every year seems to spin out of control at a faster and faster rate, but that doesn’t mean that we are ready for the customary celebrations sooner than we were in years gone by. It’s best to take the bull by the horns and just try to relax somewhat and enjoy the fact that we have survived another year and are here to tell the tale of another Christmas season.

Having spent the first 14 years of my life in the Northern hemisphere, I still find it hard to feel in a truly festive mood in an often swelteringly hot climate. Mind you, there have been some South African Christmases where winter clothing has been a necessity due to unseasonable chilly snaps. This year might just be another one of those cool Christmases. However, I still tend to think that a snowy landscape, Christmas carollers singing at the front door, chocolate decorations on the Christmas tree, and frost on the windowpanes would be a welcome surprise at Christmas time.

Moans and groans aside, it is still the children who make Christmas the magical time that it can be. The threat of the Pixie on the roof watching out for naughty behaviour is the best thing ever. I remember making up this phenomenon many years ago, and I should have actually patented the idea. All of a sudden, many years later, every supermarket has an “Elf on the Shelf” toy on display for frustrated parents to buy in order to terrorise their children into behaving well for the weeks before the Big Day!

Anyway, a few weeks ago I decided that, after surviving one of the most difficult and challenging years ever, I was going to get my very ancient artificial tree, still with a few years’ life left in its branches, decorated and ready ahead of the usual date of 1 December. I felt that it would be a good idea to try to enjoy that warm, festive ambience, created by a pretty Christmas tree for a bit longer than in years gone by.

Well, I have been as good as my word. The tree is looking stunningly beautiful, if I say so myself! There are so many memories connected with all the ornaments as some of them are handmade and others actually came from Harrods and Selfridges in London. There are fat, little pigs sporting tutus, wooden characters on skis, toboggans, or dressed as soldiers, brass angels playing harps and trumpets, glass animals, as well as loads of delicate-coloured baubles … and the list goes on. Chinese, battery-operated, flashing, coloured Christmas tree lights add the final touch. After all, what better way to nurture our inner child than making an effort at Christmastime.

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Update and Comment-2021-08-24

Passionate about reading

I would honestly say that, in my humble opinion, the best gift one can receive is being taught how to read. The pride and confidence which I recently witnessed when a grade two boy was able to read all the words on his younger brother’s birthday card, just emphasised yet again the importance of literacy.

Many of us can remember those first “readers” that we used when we first started school which had sentences such as “This is Janet”, “This is John”, “This is Spot”, “Run Spot, run!”. Tedious for parents having to listen to these being repeated over and over again, but the end results were well worth it! Watching children engrossed in a book has to be a wonderful reward for any parent. Far better than today’s common sight of eyes constantly focused on the screen of a mobile phone. Fortunately, books are still in demand despite the passion for social media and all its trappings.

I have just finished reading an extremely exciting thriller, and what was enlightening was all the reviews on its cover from other top crime writers. Just goes to show that, no matter how famous a writer becomes, they still carry on reading other peoples’ published works. The more one reads, the easier it is to write. There is also a link between literacy and numeracy.  Both of these skills are critical to living, learning and participating in today’s society.

The tragedy is that South Africa is a country in which the majority of the population are illiterate. As soon as the Government changed hands, anything which had worked well under the Apartheid government was disbanded. There is no longer a government run Teachers’ Training College. This has resulted in many instances of under-educated teachers trying to teach crowded classes of children. I could ramble on for days describing all the challenges faced as far as education is concerned. Suffice to say, if you are reading this article, then you are one of a very small percentage of the world’s population who have the privilege of being literate.  I hope that you enjoy reading as much as I do!

Bye for now and see you on the Magic Roundabout!

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Fear in all its many forms – 2021 August No. 1

I hate having to admit it, but I have a total fear of many things, ridiculous as that might appear to less fearful individuals. One of the worst is my fear of the rapidly changing face of technology. I no sooner get my head around a particular way of communicating when, wham, bang, it doesn’t work that way anymore. I wish there were a slowdown button somewhere out there in the universe which I could activate to help me come to grips with everything which freaks me out! I no sooner feel pretty confident with the ins and outs of my mobile phone and all its finer points than I receive a message telling me that my contract is due to expire and that I need to go online to see what options are available to me. Oh, please, I cannot believe that two years have gone by already, and now I have to make decisions again regarding a choice of phone, the amount of data I need and whether I really do require such a large amount of talk time and sms’s. Why can’t I just carry on regardless – but then my phone has begun behaving rather erratically, so is that its way of telling me that it’s time for a new model?

Another fear which probably sounds ridiculous is that of automatic gates leading into private homes or complexes closing on my car as I am going in or out. As some of these contraptions have a time within which they will close automatically, they give me the heebie-jeebies. I don’t even trust the sensor which is meant to be in control as long as something is actually positioned in front of it. The only time I feel pretty confident that all will be well is if a human being is actually holding a remote button and I have enough faith in them to believe that they will only close the gates once I am safely on the other side! I think this stems from having seen the damage caused to an acquaintance’s brand-new car when a gate closed too quickly onto it.

I have just read an article about Richard Branson, and that man has zero fear by all accounts. Now is that a testosterone overload, a defiance to defeat all the odds, or does he actually have a secret death wish? It is crazy to read of the numerous times that he has actually defeated death with all his hair-raising escapades and is still, in his early seventies, living life on the edge. All I can say is that his wife and children deserve medals of bravery for just putting up with life with Branson!

As I am writing this article, I can see a pigeon perched on a tiny branch at the very top of a tree and just surveying its surroundings. It wouldn’t do for a bird to have a fear of heights, would it? The same thing applies to a fish who has a fear of water or an owl who has a fear of the dark! This is getting a bit ridiculous, so I will close for now, read an article or two in one of my self-help books on how to get rid of fear in all its shapes and forms! If I don’t write anything for a day or two, or even longer, please understand that becoming fearless may take quite a bit of time and lots of meditation or exercise, or whatever else the so-called experts recommend!

Communication in 2021

I hesitate to appear to come across as a professional moaner, but there are certain things which rile me more than others. One of those is the inability of far too many people to communicate effectively, or correctly. Everyone is quick to blame technology and the constant use of mobile phones and i-pads as being the cause, but I tend to disagree. I believe that part of the problem is the current obsession with oneself, one’s rights and one’s feelings of self-importance, with little regard for other people. A saying which has left a lingering impression on me is, “You will be remembered not so much for what you did, but how you made people feel.” Very profound words if you take the time to consider just what they mean.

Many of us across all age groups are faced with too much to do in the course of the day, and not enough hours to get it all done. Therefore, making the effort to get in touch with friends, family or even acquaintances, just to find out how they are coping in these troubling times, should be seen as a privilege by the recipient of the contact. In many cases this is not so. Nothing is more uplifting than someone sounding genuinely pleased at hearing your voice on the other end of the line, or having enjoyed reading your written message, either via WhatsApp or e-mail.

It is very deflating to find that, no matter how you try, certain people just seem to be either too involved in their day-to-day activities, or just not interested in hearing from you to respond. It takes a very thick skin not to feel disappointed and often dejected. Surely, it’s only common courtesy to acknowledge that someone has bothered to think of you and to try to get in touch? In days gone by, when it was very much more challenging to be able to keep in touch with one another, people did   recognize the importance of having good manners. That does not seem to be the case in the world in which we now find ourselves. Hence, it can be a pleasant surprise when you get a truly happy response from the other person. It is enough to give you a certain amount of motivation to carry on making contact with people even if your response rate is not as high as you would have liked.

Another gripe (excuse the moan) is when, through your communication channel, you have enquired about certain aspects of the other person’s life or situation, or even something connected to a shared past incident or occasion, and their response totally omits any reference to the subject you mentioned. It seems that they did not even take the time to actually read what you had written. This kind of communication can be very frustrating and leave you feeling irritated and dissatisfied with the outcome of your endeavours. Nothing makes life more meaningful and pleasant for many of us than being able to communicate with other people, and it is sad that it seems to be the older generation who still bother to make the effort. Not all older people are sitting around waiting to die and having hours of time on their hands. These days many find that they are busier than ever before, and retirement is not on their agenda. However, they are often still the ones who make the effort for meaningful communication.

Another adage which can refer to the above is, “If you want something done, give it to a busy person”. Where computer games, mobile phone usage and hobbies take up a large portion of a person’s day, apart from studies or work, then it is probably somewhat unrealistic to expect any time to be given up for reading your correspondence, or to call you back after you left a voice message. Strange as it may seem, it is very often the busiest members of your so-called “circle of influence” who give you the satisfaction and pleasure of the kind of response for which you were hoping.

My wish is that, despite the world moving at a breakneck pace where technology is concerned, we begin to see more people keeping in touch meaningfully with one another. Should this not happen, then feelings of abandonment, loneliness and worthlessness are likely to manifest themselves in more and more cases of depression and even self-harm, which could be avoided or minimised just by communicating how much you care for the other person’s well-being.

“The single biggest problem in communication is the illusion
that it has taken place.” –
George Bernard Shaw

Direct Sales – Chapter 8

Believing in your product as well as believing in yourself

The manner in which you handle the products that you wish to sell to your customers is very important, especially when you are actually demonstrating their usage. In this day and age where money is often in short supply and items are expensive, it is critical to show people that they are paying for quality items. This also relates to the way in which you package each individual order. I mentioned this in an earlier chapter, but cannot emphasise enough just how important this part of the business is. Imagine spending several hundred bucks of hard earned cash on some exciting new products and then, when they are delivered to you, it is very apparent that they were roughly shoved into a plastic bag and just tied at the top with a knot. In the case of cosmetics, this kind of handling could result in broken lids and spilt contents. Care and consideration are the operative words at every turn if you wish to be seen as a reputable sales representative.

So, you really do believe in the products you sell, and you have many satisfied customers to attest to their vast benefits. However, do you believe in yourself? If you have a difficult time where interaction with others is concerned, then it’s a good idea to make a list of all your good points and feed yourself positive reinforcement by reading and re-reading each one of the qualities you have listed. You might feel that you are a good listener, or have a great sense of humour, or have a passion for young children or animals. Every one of these is a very positive trait and something which makes you, and you alone, unique. We all have days when we doubt our capabilities but once you start making money through direct selling, you will be amazed at just how much more confident you feel about yourself.

It is a sad fact of life that many human beings take great delight in offering sympathy when those around them are having a tough time. They may wallow in hearing about your struggles when you first start your new endeavour.  It makes these people feel superior in many cases and doesn’t do much for your upliftment. What you really need is to be motivated to dust yourself off, ands to get out there and do something which makes you feel positive once again. To be told by others that they know how you feel (which is usually a lot of garbage) when you are struggling with  actually trying to get your sales going, or even having to cope with a difficult customer, isn’t going to solve anything. These so-called well- meaning individuals need to be avoided at all costs when you are going through a bit of a rough patch. Far better to read a motivational book of one kind or another or watch a movie which makes you laugh a lot or better still, go for a jog or a nice brisk walk! A nice glass of wine is often just what is needed when all else fails!

“If you have a voice within you say “you cannot paint”, then by
all means paint and that voice will be silenced.”
– Vincent van Gogh

Something else to avoid in order to feel confident and in control, is not to compare yourself and your sales with anyone else. This is not always easy when you attend sales meetings and recognition is given to those top achievers. Try to use times like this as a motivating factor which allows you to aim higher, knowing that if others are capable of doing so well in the business, then there is no reason  why you can’t do the same. It isn’t a case of comparison, it’s simply understanding that everyone has a different home life and for some, sales and making mega bucks is what makes the world go round. You may have a demanding family, and your selling business has to slot in with the needs of a spouse and children, and possibly even members of your extended family as well.

The best advice I was ever given was to only compare yourself with yourself. In other words, by keeping records of your previous months’ sales figures you, and only you, can decide to better those figures if you so wish. Your company will always be dangling that proverbial carrot in front of you and once they see your capabilities, that carrot becomes bigger and bigger! However, your success is in your own hands and it is up to you to either take up a sales challenge or just to ignore it and work at a pace which fits in with your personal life. The best part about working for yourself (and direct selling is working for yourself) is that, as your circumstances change over time, you can decide to spend more time and effort in increasing your business. You may even wish to become a sales leader and have a team of representatives in your group whom you train and motivate, and ultimately enjoy the benefits of their sales as well as your own.  Being involved in direct selling is an exciting world to be part of and you will probably be encouraged to attend training seminars over the years. The more you achieve and the more you receive recognition for your hard work and good results, the more you will find that believing in yourself, as well as the products which you promote, becomes second nature and your confidence will know no bounds.

I sincerely hope that the information which is contained in these chapters assists you in having a happy and productive time during your direct selling career. Good Luck!

“With realisation of one’s own potential and self-confidence
in one’s ability, one can build a better world.”
– Dalai Lama

Update and Comments: 8 March 2020

Wouldn’t it be great if …?

The whole world seems to be completely obsessed and paranoid regarding this rather frightening Coronavirus (Covid-19), and it might be a good idea just to change topics for a brief moment. Hence my latest, possibly rather frivolous, update which I hope lets you forget the doom and gloom of a possible impending annihilation of the entire human race as well as the endless discussions of the need for facemasks  and hand sanitiser which have dominated the media over the past few days.

With all the incredible inventions, as well as technological advances which surround us and seem to be racing ahead on a day to day basis, why hasn’t someone managed to invent a way of eliminating dust once and for all? It would be amazing, and a wonderful time saver, if once the mindless job of dusting was completed, it did not need to be repeated ad infinitum throughout one’s lifetime. Removing dust from every nook and cranny is just one of those irritating and necessary chores which never goes away. It’s fine if you are someone who can ignore that murky looking film, covering every possible surface, which arrives out of nowhere just when you have the least time and so many important matters which need your attention.  Now for your own sanity as well as your sinuses, you have to drop what you are doing and dust! What a pain!

Another thought is that it would be ideal if one were able to slow down hair growth when time and money are important factors in one’s life.  When you finally find a hairdresser who does exactly what you want after you have spent valuable hours sitting in the salon and the expensive result makes you look quite amazing, why can’t you slow down your hair growth for several months so that you can have time to really enjoy your new look? What happens? Two weeks down the line and that fringe needs a trim, the colour you paid a fortune to achieve is fading and your roots are beginning to show.  You have hardly managed to get used to the “new you” and you are rapidly heading back to the “old you”!

I am not wanting to create even more unemployment than is currently the case and dusting does create jobs, but it would be nice sometimes to be able to slow certain things down such as cleaning as well as hair growth (apologies here for those who are trying so hard to speed up the work of the follicles – nothing personal meant at all). If anyone is desperately planning on becoming an inventor, well maybe these are two avenues you could consider exploring. I won’t even ask for a commission for giving you the idea!

Bye for now and see you on the Magic Roundabout!

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Update and Comments: 14 February 2020

Pavlov and the salivating dog scenario

Well, our dear Kelly, who is now 16 months old and an almost fully grown, very spoilt and rather bolshy German Shepherd, has finally decided that the pool can be a lot of fun. It has been a bit of an effort to get her to realise that, if she gets in on the top step, she can stand quite comfortably. Ever since she was a young puppy, she has had an obsession with water. She was the only member of her puppy socialisation class who raced straight over to the large bowl of water in the middle of their cordoned off area and proceeded to splash around like a lunatic. Here at home, being sprayed all over whilst the garden is being watered, is the fun activity on a hot afternoon, but this summer she has been reticent about getting into our pool.

Allthough last summer we did manage to encourage her to venture into the pool on two occasions, she made sure to get as far away as possible from me each time I had a swim. Obviously dreading my trying to get her to join me. So, last week, we decided that it was time to get her over that barrier of avoidance and try to coax her into the water. After all, we are heading towards the end of summer, so it’s now or never. My better half (so named for this article at least!) put the chain on Kelly and she soon decided to slide onto the top step of the pool. That first day we didn’t force any swimming, but she seemed to enjoy the wading around for several minutes, before trying to clamber out on her own. She has serious hip dysplasia (which was never revealed to us by the breeder) and swimming is highly recommended for her.

On day two, as soon as she had the chain around her neck, it did the trick and she didn’t need to be chased around the garden. I removed the chain as soon as she was in the pool and that day, I actually pulled her off the top step and she swam like an Olympic athlete and appeared to be very proud of her achievement. We had decided that we should put a few layers of bricks on the top step to assist her so that, instead of her having to struggle with her weak back legs, she is able to clamber out with her dignity intact.

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The point I am making here is that, when one looks at how relatively easy it is to teach a young dog, then Pavlov’s theory of Classical Conditioning is certainly what it’s all about. She associates the chain with the fun of getting into the water. Fortunately, there is no food involved in Kelly’s swimming training, so it is far more pleasant to see her doing her strong strokes in the water than salivating all over the place! Maybe I will soon be able to show her the chain without actually putting it around her neck, and she will get into the pool with no encouragement so she can have her daily swim. It makes one feel a bit more comfortable knowing that, if she were to fall in the water, she now recognizes that she has to swim to the shallow end in order to be able to get out.

It is much easier to waterproof a dog than a child, but the responsibility of ensuring that there are no unforeseen occurrences is something which one has to be aware of in order to prevent a tragedy. Taking responsibility is part and parcel of life, whether we like it or not.  Therefore, it is with a certain degree of relief that we now know that Kelly is a good swimmer and knows how to get both in and out of the water without any discomfort.  In fact, today she didn’t need to use the bricks at all and clambered out with total ease. Success!

I am off now to get the canine family member back in the pool, as rainy weather could arrive unexpectedly judging by the rather threatening clouds I can see from my office window.

“I’m trying to do the best I can
– Michael Phelps

Oh, nearly forgot – for those of you who are romantics – A very Happy Valentine’s Day for 14 February.

Bye for now and see you on the Magic Roundabout!

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Update and Comments: 3 February 2020

Never Just Another Day !

Every day is a clean slate in many ways, and you just never know what you are likely to experience. Sometimes you tend to feel battered and bruised, especially when you are let down by friends and family who somehow just don’t do what you would have expected them to do. The only way to cope with these disappointments is to always try to remember that, no matter how much we think we know another person, everyone has their own unique agenda, and way of going about life.  It is somewhat egocentric to think that somebody else is actually capable of even knowing how you feel and what you expect from them. The upside is that life is rarely dull and boring when you are in contact with other members of the human race. That having been said, even one’s four- legged family members are often a complete enigma and can be full of surprises – not always what you would have anticipated or even considered when they came into your life.  That is another story entirely.

If you are, like me, a person who has always been labelled as talkative (at least one junior school report stated, “Judith would do better to listen more, and talk less!”) then it can really be a big advantage once you leave the restrictive school environment. When it comes to getting to know other people then it really is far easier if one tends to be more of an extrovert than an introvert. The years should have taught us to use our ears twice as much as our mouths, and then the interaction with new acquaintances is likely to yield some amazing facts. Nothing is more rewarding than finding that you connect really comfortably with someone you just happened to meet along life’s way, purely by starting a conversation.

There is always likely to be something which any two people have in common, be it age, culture, career, one’s children, pets or even just being in the same place at the same time. So often you stand in a queue waiting to be served and the person in front of you may seem quite unfriendly, judging by their demeanour. However, just a word about the weather or a comment regarding the products you have purchased, may result in a total change of mood and you find you have a very pleasant interaction until it is your turn to be served. Poking fun at yourself is also an ice breaker and it is good if we are able to take ourselves less seriously than we may have done when we were younger.

The reason for this piece of writing is due to my having had a really great experience last week. Walking through a local shopping centre, I happened to find myself passing a woman who was working on her laptop whilst having a cup of coffee. I couldn’t resist just making a comment regarding never being able to get away from one’s work. She responded immediately and it was very refreshing to discover that we had quite a similar outlook on life despite a difference in age as well as culture.  When I left I just felt that I needed to give her my business card, purely so she would have my mobile number as well as my e-mail address. A few days later I was absolutely thrilled to receive a short message from her saying how much she had enjoyed our conversation. I will definitely be keeping in touch with her as, seeing what it is that she does for a living, opens up many areas of common interest which would make for great future conversations.

So, my words of wisdom, for what they are worth, are that the best way to handle each day with all its potential challenges and stresses is to go out there and face the world and expect the unexpected! With a bit of luck, whatever the day may bring, as long as you have the right state of mind, you will experience more positives than negatives which should leave you feeling satisfied when evening comes and you finally drift off into the Land of Nod.

“To expect the unexpected shows a thoroughly modern intellect
– Oscar Wilde

Bye for now and see you on the Magic Roundabout!

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Direct Sales – Chapter 7

Giving Quality Service

One of the first things that needs to be borne in mind as you enter the exciting world of direct selling, is that most of us have become used to receiving poor service far too often. If your aim is to strive to always give your customers the best possible service, then you will gain their trust and loyalty. It takes just as much time to do things properly as it does to be slapdash in your approach to anything you may be undertaking. Therefore, regardless of how small or large a customer’s order is, treat each one with the respect and gratitude which they deserve. Even a small order should be packaged with as much care as your biggest order of the month. To use a piece of curled ribbon to close the package and then to add a small handwritten thank you tag adds a very professional, personal touch.

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If possible, find out whether or not the customer is able to purchase the product which they wish to order this month, at a reduced price next month. By doing some homework (often by asking your area manager) you are sometimes able to tell your customer that, if they wait until the start of the next promotion then they stand to save a fair amount on their purchase. If you ignore this, and just happily place orders which you know may be reduced in the following month, your customer is going to feel cheated when they realise that they have paid more than they needed to had they waited a few weeks. Obviously, this doesn’t always work out to their benefit if they need the product in a hurry. However, they will probably appreciate the fact that you bothered to try to help them save some money.

Another tip is to keep a record of the kind of products which each regular customer seems to be interested in buying. Then, if you see a good deal coming up which includes these products, call them and inform them that they will soon be able to buy items in that range which may be of use to them. Once again, a small thing to do, but it can certainly gain you those much needed brownie points which put you ahead of many of your competitors out there in the sales world. There are always going to be many other people selling the same products as you, but by being one step ahead when it comes to service, this will pay dividends in the long run.

When a mistake is made on an order (and it can happen easily when you are tired, and keying in your product codes at night) then you have to do your level best to rectify the error without inconveniencing your customer. This often can be done with the assistance of your area manager if he/she is giving you the support which you need in this business. Sometimes the customer never even realises that you have made a mistake provided you correct the error as timeously as you are able. Should the worst case scenario be that the product which you mis-ordered or omitted is no longer available, then you need to placate the customer as best you can. Sometimes a small gift in apology may be enough as most people are relatively tolerant where genuine mistakes are concerned, especially if one is honest about the situation.

When someone asks you about a product which no longer seems to appear in the current catalogue, then do your best to find out for them whether it is off range, coming back soon, or totally discontinued. Then you may be able to offer them a suitable replacement item at a similar price. Once again, you are showing that you care about their needs and concerns and, by getting back to them speedily, you will be held in high regard as far as customer service is concerned.  Never be slow at getting information back to your customers, as it takes very little time to pick up your phone and explain to them what you have found out.

“I never dreamed about success – I worked for it.
– Estee Lauder

Most importantly, and I am sure that I have mentioned this in a previous chapter, always do what you promise to do. If you tell a customer that you will deliver her order on a certain day at a specific time, then make sure that you fulfil your promise. If you are running late, then make sure that you inform the customer so that they are not hanging around waiting for you and getting agitated by the delay. Everyone’s time is valuable, and you need to bear this in mind at all times. When you phone someone, it is courteous to ask them whether or not this is a convenient time to talk to them before you start trying to engage in conversation. If you are unable to speak to them on the phone, then an sms or WhatsApp  message or voice note can be used as an acceptable substitute on certain occasions. Bear in mind though that nothing is better than actually speaking to another person rather than relying on the sending of messages. Too often it happens that the meaning of a message is misconstrued due to the lack of tone. Something might appear to be rude or abrasive when it is only read, whereas when one speaks there is feeling in the words being used.

When you treat your customers well they will tend to have a good feeling towards spending their hard earned cash when buying your products. We have all had experiences with bad salespeople when we have been forced out of necessity to purchase something from them and then feel cheated by the way in which we have been treated by them. The more money that we paid makes the experience the more sickening. What a difference it makes when the salesperson goes one step further than necessary just to make the entire interaction a “wow” one! This tends to be far too rare in this day and age, but you can re-invent the wheel and show your customers just what good service is all about.

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One final point and that is to try to put yourself in the shoes of your customer, so to speak, and to imagine how you would like to be treated, and what would make you, as a customer, become loyal to this particular salesperson. Loyalty is as rare a commodity as good service these days, so it is no mean feat to gain customers who are unlikely to start buying your range of products from another sales agent. With a little bit of caring and doing the job as best you can, there is no reason for you not being respected for what you are doing out there in the world of direct selling.

“We are what we repeatedly do. Excellence, then, is not an act,
but a habit” – Aristotle (Greek Philosopher)DS 7-3 350x345